Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient communication channels, live chat, email and phone. Staff can help with account verification, withdrawals and basic troubleshooting. Quick guidance is provided for navigation, bonus queries and general platform enquiries. Available support covers FAQs, KYC help and payment enquiries. Use live chat for quick queries or email for detailed account assistance.
| Department | Contact |
|---|---|
| Customer Support | [email protected] Live chat available for quick troubleshooting and account access |
| General Enquiries | [email protected] General enquiries and billing queries |
| Affiliate Enquiries | [email protected] Partner and affiliate relations |
| Phone | +64 9 379 4125 Calls accepted 09:00-18:00 NZT |
| Working hours | Mon-Fri, 09:00-18:00 (weekdays) |
Email Support
Please email our support team for detailed enquiries, account matters, or any request that needs documents or explanations. Include a clear subject line and full up-to-date contact details so we can locate your account and reply without delay. Attach any relevant files and allow time for verification, which helps speed up responses and avoids back-and-forth.
Contact Form
Response Time
Support requests are typically handled promptly. Most inquiries are answered within one business day. Simple account or payment questions are often resolved quickly, while more complex matters - such as identity checks or dispute investigations - may take longer depending on their nature. If you need urgent help, use live chat for the fastest response; email replies may vary.
Feedback
Tell us what you think of 21Bit - feedback, suggestions or ideas are welcome. Messages are reviewed carefully and used to improve site features, bonuses and overall user experience. Send feedback via live chat or email from your account. Thanks for taking the time to help us make the casino better.