Safer Gambling

We are committed to safe play and clear support for every account holder. Our 21Bit Responsible Gambling policy sets out practical steps and controls to help you manage betting activity, limit harm and stay in control. We provide tools inside the account, clear signs to watch for, and pathways to pause or stop play if needed. Use these measures at any time - limits, time-outs and self-exclusion are available to help protect your wellbeing. Contact support if you need assistance setting controls or finding local help.

Player Protection Principles

Protection focuses on prevention and rapid support. Honesty, privacy and practical control are central. Actions are designed to reduce risk and provide simple, immediate options when play becomes a concern. Staff provide guidance and implement account controls when requested by the customer.

Tools to Manage Your Activity

Deposit Limits

Set daily, weekly or monthly deposit limits in your account settings. Limits take effect immediately and can be reduced at any time. Increasing limits may require a cooling-off period.

Loss and Wager Limits

Loss limits and wager caps are available to control spending. Apply a cap for a chosen period to prevent accidental overspend. Limits apply across the account and are visible in account history.

Session and Time-Out Controls

Use time-out to pause activity for short breaks. Options include one week, one month or three months. Time-out stops access to wagering functions while the period is active.

Self-Exclusion

Self-exclusion closes access for longer terms. Choose six months, nine months, one year or permanent exclusion. Accounts under self-exclusion remain closed and cannot be reopened until the selected period ends.

Recognising Problematic Behaviour

Watch for frequent chasing of losses, missed obligations, hiding activity or changes in mood linked to play. Repeated failed attempts to stick to limits or rapid increases in deposits are warning signs. If you notice these, reduce limits or use time-out immediately.

Practical Guidance for Staying in Control

Set realistic budgets before you log in. Use deposit and loss limits as default control. Take regular breaks and avoid gambling when stressed or under pressure. Keep account details secure and review transaction history routinely to monitor activity.

Access to Professional Help and Support Organisations

Seek professional help if gambling causes distress. Free confidential services include Gambling Helpline (New Zealand), Gamblers Anonymous and Gambling Therapy. Contact local health services or a licensed counsellor for tailored support. If you need direct assistance with controls, contact our support team for guidance on the available options.